Is Zenler still in beta?
No, Zenler is no longer in beta. It has moved beyond the beta phase and is now a fully released platform with ongoing updates, improvements, and feature enhancements.
When did Zenler move out of beta and become a live platform?
Zenler officially moved out of beta and became a fully live platform with the following release details:
Launch Date: 1st July 2025
Version at Launch: 3.5.00035
Changelog: https://feedback.zenler.com/changelog
Can you give me an ETA for a new feature that is planned?
We do not give out ETA’s due to the nature of the tasks involved.
When do Partner Programme payouts happen?
Zenler payout is on the 1st of each month provided they have met 30-day money back. Otherwise, it will be carried over to next month’s payouts.
Who do you mean by NZ founding member?
It is anyone who gets in on any of the pricing plans before the launch.
Can I move later to Premium at the same level that I get in?
Yes, as a special deal for founding members - you are locked in at the level you get in. So you can move from Pro to Premium at the level you get in.
This means if you get in at the current discounted price on Beta, you could move to that current discounted price on Premium at any point later - just for the founding members.Do you have a monthly plan?
Yes, we do have a monthly plan. However, note that year will be the best value.
Will Zenler have a free plan now?
No, Zenler currently does not offer a standard free plan. Instead, it provides a free trial so you can test the platform before committing to a paid subscription.
Is any transaction fee taken when selling courses on the Free Trial?
No, Zenler does not take any transaction fee during the Free Trial. The trial gives you access to plan features without charging a percentage on your sales.
How do I sell Digital Products in Zenler?
https://www.youtube.com/watch?v=tLYO0M456D4
Why the changes I have saved in the Page editor are not reflected in the preview?
Sometimes your local cache plays up. So any issues always before reporting - make sure to clear your cache or File > New Incognito window in your browser and then retry.If the issue continues after doing the above please drop a line to support@zenler.com with page details.
What is the use of tags?
Tags are how you can segment your students.
Example: If someone joins your free course you use automation to apply a 'Free' tag.
Later down the line, you might want to send an email broadcast to everyone that has the 'Free' tag applied. Or maybe exclude everyone with the 'Free' tag.
Can I use any other payment gateway instead of PayPal or Stripe or Razorpay?
You can add a button on the course checkout page that redirects to your payment gateway.
You can use Zapier to send students in if you process payments outside.
https://support.newzenler.com/en/articles/2824547-how-to-automatically-enroll-user-to-a-course-in-new-zenler-via-zapier
Is there an option to apply the tracking code globally?
Yes. You can set up this from Site > Site Settings > Globel Includes.
How can I avoid Spam Signup for my site?
You can enable the captcha.
What is the video size supported in Zenler?
Zenler supports video uploads of up to 2GB per file. And we always recommend using Handbrake to compress video without losing quality. This can reduce up to 1/10th the size.
How can I edit/update the system generated email contents?
From Site -> Language -> System Emails.
Is there any option for Students to submit Assignments?
Yes, this feature is available in New Zenler.
What are the video types supported?
All video types are supported.
How long the Affiliate program cookies last for?
The cookie will last for 90days. So, the user has to browse the referral link and signup within these 90days to get the referral credit.
What is meant by 3 sites/ 10 sites under the Pro/ Premium plan?
You can add as many Sites as your plan allows. Each site will have its own Data (Courses/Funnels/Students/Emails etc).
Do you have a collection of site theme designs to choose from?
Theme wise we only have one theme now. But we have a huge collection of ready-made blocks already. And with elements, you can replicate almost any design as well. More themes are coming up a bit later.
I am having some issues accessing my Zenler account.
This usually means you have changed the site name/ email ID and you are trying the old one.
From where can I edit the Marketing Consent Text and Cookie message?
From Site -> Site Settings -> GDPR Settings.
Does Zenler have a blog feature?
Yes, Zenler has a blog feature.
How the video series funnel works?
You just need to send leads the link to each funnel step on the respective automation emails.
Where can I find Zenler Terms and conditions?
Where can I find Zenler Privacy Policy?
How can I reset the password for one of my students, who has failed to access their account?
You can choose any of the following to get over this issue:
Option-1:
You can edit the Student details from Site-> People -> Student-> Action: Edit
From the Student Profile, you can update the password.
And you can notify your student via email.
Option-2:
Please ask them to reset the password from the password reset link:Password reset link: Site-URL/password/reset
For example: https://supportdocs.newzenler.com/password/reset
Will the unsubscribed users receive my emails?
No. Each time you send a broadcast/automation it will only send to those who haven't unsubscribed.
Does Zenler have an app for users?
Yes, Zenler has an app. With Zenler App you can access all your Zenler sites.
Are the Student requests to admin stored anywhere in the System?
They don't get stored anywhere, just get sent to your email address.
How can I create a landing page to collect email addresses?
You can create a Marketing Funnel for the same.
Where can I find the Zenler Public API Documentation?
Can I bulk update/modify the tag for a list of users?
Zenler currently supports bulk actions to add/ remove tags but not modify the existing tags.
Can I add multiple tags while importing a list of users?
Yes, you can add multiple tags while importing a list of users.
Where can I find the Zenler pricing details?
About Zenler?
Is there Email Notifications For Community Posts?
Yes.
What are the limits on LIVE?
Starter:
50 Attendees
10 Total Live Sessions per month
Up to 10 Regular sessions can be used if no Extended or Super Extended sessions are in use.
Pro:
300 Attendees
100 Total Live Sessions per month
1.5 hrs duration on each session by default. But you can also now run 25 sessions with an extended duration of 1.5 hrs to 2 hrs in this.
10 super-extended (new) for up to 4 hours per month
Total 100 Live credits for Pro /month = 65 sessions up to 1.5 hrs + 25 sessions up to 2 hrs + 10 sessions up to 4 hrs (new).
Premium:
500 Attendees
300 Total Live Sessions per month
1.5 hrs duration on each session by default. But you can also now run 100 sessions with an extended duration between 1.5 hrs to 2hrs in this.
50 super-extended (new) for up to 4 hours per month
Is there any solution when the recurring payments of Zenler plan purchases fail because of Indian RBI automatic payment rules?
An Instructor based in India, suggests as follows:"It works for me with HDFC international card. It also depends on the transaction history of that card. The same card has to be removed and added again every 3 to 5 months. This will stand good in the eyes of RBI."
We recommend using the yearly payment option instead of monthly to reduce issues around this.
Once Two-Factor Authentication (2FA) is set up can I still access my account if I don’t have access to my Mobile/Authenticator App?
Yes, even without the Authenticator App or Mobile you can still access your account with a magic link sent to your email. This extra option can be seen on the 2FA popup when you sign in.
Can I reconnect/reconfigure two-factor authentication?
Yes, disable 2FA and then re-enable to reconnect.
Is it necessary to activate MFA for my subsites as well?
MFA can be enabled on a per-account basis, which implies that if you enable it for your main site, it will also apply to the subsite.
Is there any limits on adding Custom Fonts?
With the Pro package, at the moment you can include a maximum of 5 Custom Fonts, while the Premium package allows for up to 10 Custom Fonts.
Is it possible to incorporate custom fonts on my website if I'm using a non-English language?
Certainly! You have the option to include custom fonts that are specifically tailored to the script of the particular non-English language you are using.
Why am I getting a 'client authentication failed' error while trying to set up a PayPal payment plan for my course?
This usually occurs when the PayPal secret key is incorrect.
You can refer to the PayPal troubleshooting guide: https://support.newzenler.com/en/articles/3728541-troubleshooting-paypal-integration-faq-s.
Additionally, please confirm you have completed Steps 4.1 and 4.2 mentioned in the support document provided below: https://support.newzenler.com/en/articles/5520000-paypal-integration.
Are there any updates required for tax filing of live content under the new rules starting January 2025?
Yes, starting January 2025, all live content and courses containing live sessions must be filed under the digital tax category. Therefore, you will need to select the digital tax category under pricing plans for live content and courses that include live sessions.
Can Zenler issue a receipt confirming the EU VAT has been submitted in the case of the option "Zenler will report and pay the tax on behalf of you" is enabled?
No, Zenler cannot issue a separate receipt for the EU VAT submission.
When you choose the option "Zenler will report and pay the tax on behalf of you," Zenler acts like the seller for your EU sales. That means:
a. Zenler collects the VAT from your EU customers.
b. Zenler reports and pays the VAT to the tax authorities through a special system called VAT MOSS (Mini One Stop Shop), handled via Irish Revenue (ros.ie).
Because Zenler does this for all users on the platform in a single, combined report, Zenler does not issue individual receipts or proof of VAT submission for each user. It's part of a platform-wide tax handling process, not something done separately for each person.
I’m trying to set up a live Zoom session in Zenler, but the Zoom window doesn’t open and the test meeting won’t start. What could be causing this?
This issue is often caused by your browser blocking pop-ups. In Safari specifically, Zoom meetings triggered from Zenler can be treated as pop-up windows. If pop-ups are blocked, the Zoom meeting will not load.
To fix this:
Open Safari Preferences.
Go to Websites → Pop-up Windows.
Locate your Zenler site in the list.
Change the setting to Allow.
Once pop-ups are enabled for your Zenler site, the Zoom meeting should launch normally.