3. How can I get the steps to set up a custom domain? here
4. How to access my custom domain without www prefix? Ex. your-site.com instead of www.your-site.com?
13. Can I have my Zenler site set as www.your-site.com/courses when my domain name is www.your-site.com?
What are the minimum requirements for setting up a custom domain for my Zenler site?
a. A domain name purchased from a domain host (Namecheap, Bluehost, Google Domains, GoDaddy, etc.)
b. A paid Zenler plan
Can I purchase a domain name through Zenler?
Currently we do not provide an option to purchase a domain name through Zenler.
You need to purchase a domain from a domain host like, GoDaddy, Namecheap etc.
How to access my custom domain without the www prefix? Ex. your-site.com instead of www.your-site.com?
a. first follow these steps to create a CNAME record using www.
b. Then create a forwarding/redirecting rule from your-site.com to www.your-site.com in your domain host's dashboard. You can create a 301 redirect in your domain host that points your-site.com to www.your-site.com. After this anyone can just type your-site.com and they will be automatically taken to www.your-site.com.
Or set up a Root Domain your-site.com as a custom domain is given in the link below.
My custom domain is not working even though I have created the CNAME record?
Changes to your CNAME record can take 24 hours to propagate. Make sure to test your CNAME record for any errors.
If you’re still having issues, you can contact your domain host.
Even after setting up Custom domain I still see .newzenler.com in the URL.
Set your custom domain to primary. After this you will not see .newzenler.com in the URL. You can see instructions in the link below.
I want to change my custom domain name. How do I do this?
Follow the steps below to change the Custom Domain value
1. Log in to your Zenler dashboard.
2. Go to Site -> Custom Domain
3. Change the Custom Domain Value to your new custom domain name
5. Click the "Update" Button
6. Click the "Click here to Confirm" button
Then set the DNS record as shown in the article linked below.
I’m stuck, I don’t know what I did wrong/where do I go to get help?
Send us a quick email to support@zenler.com and we can point you in the right direction! You can also reach out to your domain host directly. Let them know you were following our instructions and got stuck. Since they have access to your account, they can make the changes for you.
My domain host is asking for an IP address to set up my custom domain. Where can I find the IP address?
Since we use AWS servers, our IP addresses may change periodically, so we are unable to provide an IP address. This is why a CNAME record is required (rather than an A record, MX record, etc.)
How to keep my existing website and set up a custom domain for the same domain name?
I this scenario we recommend setting a subdomain as your custom domain (eg. academy.your-site.com). So your main site www.your-site.com will stay as it is and the Zenler school can be accessed through your branded domain name like, academy.your-site.com
I was not able to the find instructions for my domain host, how can I get steps to setup Custom Domain for my domain host?
Most domain hosts will have a similar set up so you can follow these general instructions. If you get stuck, give us a shout and we can help you out!
Also, send us a quick email to support@zenler.com and we can point you in the right direction!
What if I only set up a redirect/forward instead of using the CNAME record method?
You can set this up. However, your Zenler URL will still be visible and you will not be able to set your custom domain as the primary domain.
Can I have my Zenler site set as www.your-site.com/courses when my domain name is www.your-site.com?
No. Custom domain can not be a subfolder on your domain. I this scenario we recommend setting a subdomain as your custom domain (eg. academy.your-site.com).
What will happen to the custom domain if I downgrade to the Free plan?
You will be redirected to newzenler.com page if you try to access your site through the custom domain. To make sure that your students still have access to your site, you can set up a forwarding/redirecting rule on your domain host.
Can you set up the custom domain for me?
Setting up custom domain requires access to your domain host account. So we will not be able to set up custom domain for you. If you need assistance, we can point you in the right direction or you can reach out to your domain host’s account with these instructions.
Also, send us a quick email to support@zenler.com and we can point you in the right direction!
How to set up a unique domain per course?
This is not supported. You can set up one custom domain per school.
What will happen to my original Zenler links once custom domain is setup?
The original Zenler links will still work even after setting up the custom domain.
How do I set up a Root Domain as a Custom domain?
The steps to set up a Root Domain or naked domain as a custom domain is given in the link below.