Browser Troubleshooting

If you are experiencing unexpected responses on your NewZenler site, it might be browser-related. Please make sure to check out the basic browser problem resolving steps below!

Common Browser Related Issues

As Zenler is a browser-based app, sometimes you'll confront some issues that are browser-specific. It's good to be aware of some common browser-related issues that you might come across as these can often have simple fixes, as the internet browsers are a part of our day-to-day life.

Some common browser-related issues are listed below:

  • Slow performance and page loads

  • The issues with viewing or editing your site. You may notice an error message or the page looks strange!

  • Repeated random browser crashes

  • Broken images and video

  • Pages don't appear as expected

How to Test If an Issue Is Browser Related

The best way to run a quick test to see if the issue that you are experiencing is browser-specific is to log in to your site in a different browser and perform the same action. You can confirm that it is browser-specific if the NewZenler response is different in the new browser. Make sure to complete all the browser troubleshooting steps below!

Browser Troubleshooting Steps:

  • Make sure that you are using an updated browser.

  • Try to access your site in an incognito window or another browser.

  • Try to access after clearing your browser cache.

  • Disable any browser extension.

Internet Speed check:

Check your internet speed https://www.speedtest.net/

What's Next?

If you are still experiencing an issue after trying all the steps above, please send us an email with the following details for us to investigate this further!

While contacting us via email you can provide us with the following details.

  • A brief explanation of the issue.

  • Necessary attachments that explain the issue.

  • The site details (SiteURL/ Login email ) of your site, in certain cases the admin side link of the page having issues.

  • Also, include Browser/Device details. Use this site to find your browser and copy the link to share it with us: https://www.whatismybrowser.com/

  • If a student issue, the name/email of the student

Site access/Login issue.

Have you changed your site URL/email ID recently?

Please try to log in from https://www.newzenler.com/login

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